Hi, how can we help you?

The unknown charge is a bank authorization

When you place an order, TXON contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge

If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.

I see a charge on my credit card that I don't recognize 

If you see a purchase or credit card charge you don't recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card.

If you believe your TXON account has been compromised sign in to change your password from you account security, edit the password and change your TXON password.

If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please don't include your full bank account information. 

At TXON, the safety and security of our customers' data and transactions are paramount. We're dedicated to providing a secure online shopping experience and protecting your privacy and personal information. If you encounter any suspicious activity or concerns about your privacy or security on TXON, please report it to us immediately. 1. Identifying and Reporting Fake TXON Ads, Posts, or Accounts Recognizing TXON Fakes - TXON fakes may include unauthorized use of the TXON logo, misleading offers, or phishing attempts. - Authentic TXON communications will never ask for your password or personal information via social media or other unofficial channels. Reporting Procedure for Fake TXON Representations - To report suspected fakes, contact us at customer service, providing details of the encounter. - Include screenshots or links to the suspicious content, if possible. Follow-Up Actions by TXON - We review all reports thoroughly and take necessary actions, including legal measures, to protect our brand and customers 2. Unauthorized Use of TXON's Content Identifying Misuse of TXON's Content - Misuse includes unauthorized replication of product listings, use of TXON's branded materials, or false association claims. - Content that lacks official TXON verification or seems out of place with our brand standards is likely not authorized. How to Report Misuse of TXON's Content - Report misuse via [specific reporting channel], detailing the nature of the infringement and providing any available evidence. TXON's Response to Intellectual Property Violations - TXON takes intellectual property rights seriously and will pursue appropriate actions to cease misuse and safeguard our brand integrity. 3. Reporting Financial Fraud or Scams Identifying Signs of Fraud or Scams - Indicators include unsolicited requests for payment information, offers that seem too good to be true, or pressure to act quickly. Reporting Financial Fraud or Scams - Report financial fraud or scams to customer service, including details like transaction dates, amounts, and any communication received. TXON's Commitment to Investigating and Addressing Fraud - TXON collaborates with legal and financial entities to investigate fraud cases and takes measures to prevent future incidents. 4. General Guidance on Reporting Suspicious Activities When and How to Report - Report any suspicious activities as soon as they are noticed via customer service. Importance of Timely Reporting - Prompt reporting helps us take swift action and potentially prevent others from being affected. TXON's Process for Handling Reports - All reports are handled confidentially and investigated promptly, with customer updates provided as necessary. 5. Protecting Your Account and Personal Information Tips for Account Security - Use strong, unique passwords for your TXON account and change them regularly. - Monitor your account for any unauthorized activity and update your security settings frequently. Avoiding Phishing and Scams - Be cautious of emails or messages that request personal information or direct you to unfamiliar websites. - TXON will never ask for your password or sensitive information via email. Contacting TXON for Security Concerns - For any security concerns, contact TXON support directly through our official website or customer support.

Don't worry. If you haven't received your package, there are a few things you can do:

1. Verify your shipping address. Go to the 'Your orders' page on txonstores.com or the TXON app to confirm your order's shipping details.

2. See if someone else accepted the delivery.

Your family, neighbor, or friends may have accepted the delivery for you. If possible, check your surveillance cameras to see if anyone has taken your package.

3.Look around the delivery location for your package.

The courier may have left the package in front of your mailbox, home garage, front or back door, your window, or on the lawn. See if it's in any of these places.

4. Look for a notice of attempted delivery.

- Order & delivery text messages

- Order & delivery messages on your TXON account

- Order & delivery emails

5. Wait 48 hours for the package to be delivered.

Packages may be mistakenly scanned as delivered up to 48 hours before arrival.

There are two reasons why you may be missing items from your order.

1. Your order is overweight due to excess items.

For overweight orders, the order may split and ship out in multiple packages so that you get the other items in your order as quickly as possible. You can view details about your order in the 'Your orders' page of your TXON account.

2. Items went missing during packing or transportation.

If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund.

Once TXON issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a TXON credit refund that can be used in the future purchase, it will be swiftly added to your TXON Credit Balance within 3 minutes.

We're sorry to know that you can't find your order. You can choose the following ways to find your orders.

1. Provide Order ID to find order

2. Provide phone number to find order

3. Provide email address to find order

4. Provide payment information to find order

When you shop on TXON, your orders are safe under the TXON Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to send the item back before your refund can be issued. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account. To report an item as damaged or not as described, please follow the steps below to request your refund: 1. Sign into your account. 2. Find the relevant order under 'Your orders' and click 'Return/Refund'. 3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain. 4. Confirm the return information, and click 'Next'. 5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a TXON credit balance or credit to your original payment method. Make your selection and click 'Submit'. 6. If you need to return your item(s), you will have the option to choose your return and refund methods. If you choose to have the package picked up, please prepare the return items and pack them carefully, then wait for the courier to pick up the package. J&T Express will pick it up at your door. You can reference the status of your refund or rebuy any items from your order on your order details page. Please visit our TXON Purchase Protection page to learn more.

TXON is a safe shopping website. We care about our customers' privacy and data security. We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers' payment data. We also describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found in TXON's Privacy and Cookie Policy Protecting Your Data and Transactions on TXON 1. Advanced Security Protocols: TXON employs advanced security measures to protect your personal and payment information. This includes the use of secure socket layer (SSL) technology to encrypt data during transmission. 2. PCI DSS Compliance: Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that your card information is handled securely throughout every transaction. 3. Regular Security Audits: We conduct regular security audits and updates to stay ahead of potential threats, ensuring that your shopping experience is both safe and secure. Tips for Safe Shopping on TXON 1. Create a Strong Password: Use a unique and strong password for your TXON account and update it regularly. 2. Monitor Your Account: Regularly check your account for any unauthorized activity and report any problems immediately. Beware of Phishing Scams: Be cautious of emails or messages that ask for personal information or direct you to a website other than TXON. Always verify the authenticity of such information. Our Commitment to Your Privacy 1. Transparent Data Usage: Our Privacy Policy details how we collect and use your information. 2. No Unnecessary Data Sharing: We do not share your personal information with third-party merchandise partners on TXON, ensuring your data remains confidential and secure. 3. Customer Consent and Control: You have control over your personal information. We seek your consent for any data processing and provide options to manage your privacy settings. In Case of Concerns 1. Reporting Security Concerns: If you encounter any security concerns or suspicious activities, you can report them directly through our secure channels. 2. Customer Support Access: Our customer support team is always available to assist you with any queries or concerns about your safety and privacy. TXON's Safe Shopping Guarantee 1. Refund and Return Policies: In the rare event of an issue with your order, our comprehensive refund and return policies are in place to ensure your satisfaction. 2. Verification of merchandise partners: We rigorously verify all merchandise partners on TXON to maintain a safe and trustworthy shopping website. 3. Secure Payment Processing: With secure payment processing, your transactions on TXON are always protected. Ensuring a Safe Shopping Experience Shopping on TXON is not just about finding great deals; it's also about feeling secure and protected. We continuously evolve our security measures to ensure that you can shop with confidence, knowing your data and other information are safe with us.